Below FAQ are some common concerns of our clients before purchasing our products.
If you have other questions, please just send it to info@bulkcosmetics.com.au.
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If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Pre Sale Questions
We offer standard shipping and expedited shipping options. Standard shipping usually takes 3-7 business days to arrive, while expedited shipping arrives within 1-3 business days. Shipping times may vary depending on your location.
We accept major credit cards including Visa, Mastercard, Generic, American Express, and Shop Pay. We also accept payments through Google Pay and Apple Pay.
Yes, we offer free shipping on orders over $80.
Shopping online can be safe if you're cautious. We use top encryption to safeguard your info. Our site is secure, and we keep it free from harmful software. Stick to trustworthy websites when shopping online. If you have any worries, reach out to our customer service team.
Yes, all of our products are cruelty-free and we do not test on animals.
You can contact customer service by email or phone. Our email address and phone number are listed on our website footer and under the "Contact Us" section.
For further information on our return policy please visit our returns policy site or shipping & returns site:
https://thecosmeticfactory.com.au/pages/returns-policy
https://thecosmeticfactory.com.au/pages/shipping-returns